After-Sale Service

Contents of After-sale Service

From the date of delivery, our after-sale service begins immediately.

1. The goods within the warranty period, due to the quality of the product caused by defects, free of charge to provide a replacement, refund service.

2. Provide technical training & support for the goods within the scope of "three guarantees". Our company will provide professional training for terminal operators.

3. Provide technical training & support for the disinfectant products within the scope of "three guarantees". Our company will provide professional training for terminal operators.

4. Periodically inspect the terminal, learn about customers' use of equipment and medicine, and collect customers' feedback and suggestions

After-sale common problems and solutions

The technical service department is equipped with a number of engineers to meet customer needs, equipped with electrical, mechanical, and water treatment and other aspects of technical personnel, service in all regions of the country. When customers put forward after-sales service needs can mobilize personnel and resources to solve on-site problems for customers at any time. Can respond within 2 hours, and arrive at the site within 24 hours according to the feedback needs.

1. After-sale product training

For customers who have contact with our products for the first time, they may not understand the characteristics and use methods of our products. In order to avoid safety accidents and production accidents, our disinfectant company will provide professional training for terminal operators.

2. Training Content:

• The action mechanism of all kinds of water treatment disinfectant and matters needing attention in adding and using.

• The action mechanism of all kinds of water treatment disinfectant and matters needing attention in adding and using.

• Working principle of feeding equipment, flow direction, etc.

• Operation and use of feeding equipment, daily maintenance, etc.

When customers contact our disinfectant such as pond disinfectant products for the first time, they cannot accurately know the specific daily dosage of disinfectant, we can send special people to carry out small and pilot tests on the site to accurately obtain the daily dosage of disinfectant, so as to ensure that customers can meet the standards of emissions, and at the same time, reduce their operating costs as much as possible.

3. After-sale the effluent index is not up to standard in the normal use of the drug

If outlet water of the terminal fails to reach the standard when it is normally used our disinfectant, we will send special personnel to solve the problem and check on-site whether it is caused by the quality, process problems, or improper operation of the drug.

4. During use, the equipment is damaged, cannot be used normally, or cannot meet customer requirements

We will send special personnel to the site to repair and maintain the equipment if the equipment is damaged or cannot be used normally. We can also meet customers' demand for equipment transformation.

After-sales service hotline

Global technical service telephone: +86-28-65988030